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Terms and Conditions

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Last updated 29/6/2020

 

Use of this website implies acceptance of the following Terms.

 

Please read these Terms of Use carefully before using the website https://www.a1oa.org.au (The website).

 

By accessing or using this website and the information contained therein you agree to be bound by these Terms.

 

Alpha-1 Organisation Australia Inc. (A1OA) reserves the right to review and change the Terms at its discretion, to take immediate effect from the date of their publication.

 

All care is taken in the preparation of the information and materials on this site. (A1OA) does not make any representations or give warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, (A1OA) will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way or for any reason.

 

This site may contain hypertext links, frames or other references to other parties and their websites. (A1OA) cannot control the contents of these and makes no warranty about the subject matter, its accuracy or relevance. (A1OA) does not necessarily approve of, endorse, sponsor these, or guarantee that it does not infringe the intellectual property rights of any person.

 

The website, its content and all of the related products are subject to copyright. The material on the website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise stated, all rights, including copyright, in the content and compilation of the website (including, but not limited to, text, graphics, logos, button icons, video images, audio clips, photographs, Website, code, scripts, design elements and interactive features) are owned or controlled for these purposes, and are reserved by (A1OA) or its contributors.

 

(A1OA) grants you a licence to use the website pursuant to the terms, to copy and store the website and its contents on your device’s cache memory, and print from the website for your own personal and non-commercial use. (A1OA) does not grant you any other rights in relation to the website or its contents. All other rights are expressly reserved by (A1OA).

 

(A1OA) respects your privacy and is committed to safeguarding the privacy of visitors to our website. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Commonwealth) and where applicable the EU General Data
Protection Regulation. Personal information is information held that is identified as being about you, such as your name, email address or other information that can reasonably identify an individual. (A1OA) may collect personal information when signing up members, processing donations or orders, or on other occasions. This information can be collected electronically or in person, when someone accesses the website or engages in a financial transaction with (A1OA). By providing personal information, you agree to the supply of that information subject to the terms of this privacy policy.

 

Purchases

 

If you wish to purchase any product made available through the website, you may be asked to supply certain information relevant to your purchase including, without limitation, your name, email address, other contact details, credit card or banking details, and address. See also privacy policy.

 

Return & Exchange

 

Warranty Please retain your receipt for proof of purchase. Online images are for illustration purposes only and colours may vary depending on your screen. In the event of goods being returned you may choose between full refund or exchange. Any refunds or exchange offered will be processed when goods have been returned and inspected by A1OA staff.

 

Faulty goods

 

All A1OA Products have a one-year (12 months) warranty from the date of purchase if goods are faulty, were wrongly described, or do not do what they are supposed to do. You must let A1OA know immediately a fault has been detected by emailing contactus.a1oa@gmail.com to inform us of the problem and your request for return or exchange. Free return postage will be awarded for customers whose item(s) are deemed faulty, wrongly described and covered under the manufacturers’ standard 12 months’ warranty. Upon receipt of goods, we will investigate and consult with the manufacturer for a final decision. Should the goods not be deemed as faulty and not be covered under the manufacturers 12-month guarantee a refund will not be applied and goods can be returned to the customer at the customer’s expense.


Incorrect item received

 

In the event an incorrect item has been received, we will replace the item with free return postage or provide a refund. Email us at contactus.a1oa@gmail.com to notify of your order/invoice number, the incorrect item received or missing items and whether you prefer replacement or refund.


Change of sizes or colours

 

If you need to change sizes of items purchased you are entitled to an exchange within 30 days provided you have your original proof of purchase, tags still attached, and the product is in original selling condition. Please notify us of the problem and your preference as to refund or exchange at contactus.a1oa@gmail.com. We can only consider an exchange once the good(s) have been returned and verified by A1OA staff.


Change of mind

 

Please choose carefully, as we do not provide refunds if you simply change your mind.


Discounted price

 

For items purchased at a discounted price, any refunds will be at the discounted price.


Returning of goods

 

A1OA is not responsible for any goods damaged or lost in transit.
If you have any concerns regarding the content of the website, contact A1OA at contactus.a1oa@gmail.com